Conciliation Board

Hungary’s general conciliation boards are independent dispute resolution forums attached to the County Chambers of Commerce and Industry, which are available for free across the country.

They have competence in the out-of-court resolution of disputes between consumers and enterprises and those related to product quality and safety, conformity with product liability rules, service quality, and the conclusion and performance of agreements between the parties. They are responsible for facilitating a settlement between the parties as an attempt to resolve their legal disputes and, if this fails, for taking a decision in the matter to help enforce consumer rights in a simple, fast, efficient and cost-effective way.

The Conciliation Board gives advice on consumer rights and obligations and on the conciliation procedure as requested by consumers and enterprises.

The procedure is available for any individual, NGO, Church, condominium, housing association, and micro, small, and medium-sized enterprise if it acted as a consumer in the given case, i.e. not using the service or buying the product primarily as part of their professional or business activities.

The Conciliation Board takes a decision on each complaint based on the attached documents and personal interviews, and conducts a written procedure in exceptional cases.

The Conciliation Board only launches a procedure if the consumer or the product buyer/service user has directly attempted the settle its complaint with the affected enterprise. If such attempt fails, the written application may be submitted to the conciliation board with competence at the consumer’s residence or temporary address.

For the procedure and further information please visit www.bekeltetes.hu and www.hbmbekeltetes.hu.

Hungary’s general conciliation boards are independent dispute resolution forums attached to the County Chambers of Commerce and Industry, which are available for free across the country.

They have competence in the out-of-court resolution of disputes between consumers and enterprises and those related to product quality and safety, conformity with product liability rules, service quality, and the conclusion and performance of agreements between the parties. They are responsible for facilitating a settlement between the parties as an attempt to resolve their legal disputes and, if this fails, for taking a decision in the matter to help enforce consumer rights in a simple, fast, efficient and cost-effective way.

The Conciliation Board gives advice on consumer rights and obligations and on the conciliation procedure as requested by consumers and enterprises.

The procedure is available for any individual, NGO, Church, condominium, housing association, and micro, small, and medium-sized enterprise if it acted as a consumer in the given case, i.e. not using the service or buying the product primarily as part of their professional or business activities.

The Conciliation Board takes a decision on each complaint based on the attached documents and personal interviews, and conducts a written procedure in exceptional cases.

The Conciliation Board only launches a procedure if the consumer or the product buyer/service user has directly attempted the settle its complaint with the affected enterprise. If such attempt fails, the written application may be submitted to the conciliation board with competence at the consumer’s residence or temporary address.

For the procedure and further information please visit www.bekeltetes.hu and www.hbmbekeltetes.hu.